Privacy Policy
We appreciate your visit to our website and value your interest in our company, offerings, and online presence. Safeguarding your personal information while using our website is a priority for us.
1) General Information on Data Collection and Usage
1.1 Our privacy policy was last updated in December 2019.
1.2 When you visit the BG Investment GmbH website for informational purposes only, meaning you do not register or provide personal details, we collect only the data that your browser automatically sends to our server (known as “server log files”). This includes:
The website visited
Date and time of access
Amount of data transferred (in bytes)
Source/reference that directed you to our site
Browser type
Operating system
IP address (if applicable, in anonymized form)
2) Personal Information We Collect
2.1 When registering or placing an order on our website, you may be asked to provide details such as your name, email address, mailing address, phone number, credit card details, social security number, or other necessary information to enhance your experience.
2.2 We gather information from you when you sign up on our site, make a purchase, subscribe to newsletters, participate in surveys, complete forms, use Live Chat, open support tickets, or engage with other site features.
3) How We Utilize Your Information
We may use the information collected from you in the following ways:
Personalizing your experience to deliver relevant content and product recommendations
Improving our website for better functionality
Enhancing customer service to address your inquiries effectively
Managing promotions, surveys, or other site-related activities
Processing transactions efficiently
Soliciting feedback on products or services
Following up on communications, whether via live chat, email, or phone
4) Protection of Your Information
4.1 We conduct regular security scans to identify and address vulnerabilities, ensuring a safe browsing experience. We also perform routine malware scans.
4.2 Your personal data is stored within secured networks, accessible only to a limited number of authorized personnel who maintain confidentiality. Sensitive data, such as credit card details, is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed securely through a third-party payment gateway and are not stored on our servers.
5) Use of Cookies
To enhance your browsing experience, our website may use cookies and similar tracking technologies. Cookies are small text files stored on your device. Some are temporary (session cookies), while others persist for future recognition (persistent cookies).
We work with advertising partners who may also store third-party cookies on your device. You can manage cookie settings via your browser:
Note: Disabling cookies may limit website functionality.
6) Data Sharing and Transfers
6.1 We do not sell or trade personal information. However, we may share it with trusted partners who assist in operating our website, provided they agree to confidentiality terms.
6.2 We take all reasonable steps to ensure that your data is securely processed and transferred only when adequate protection measures are in place.
7) Legal Disclosure of Data
Under specific circumstances, we may be required to disclose personal data due to legal obligations or government requests.
8) Direct Marketing & Email Communications
If you opt-in for our newsletter, we will send periodic updates based on your consent. You may unsubscribe at any time using the opt-out link provided in each email.
9) Data Processing for Order Fulfillment
9.1 To fulfill orders, we may share necessary personal data with shipping providers. Payment details may also be shared with financial institutions for transaction processing.
9.2 Shipping providers:
DHL: Privacy Policy
FedEx: Privacy Policy
Hermes: Privacy Policy
UPS: Privacy Policy
9.3 Payment providers:
PayPal: Privacy Policy
Stripe: Privacy Policy
10) Remarketing & Advertising
We use remarketing tools to enhance our marketing strategies.
Facebook Ads: Privacy Policy
Opt-out: Facebook Ad Preferences
11) California Online Protection Act (CALOPPA)
We comply with CALOPPA but do not honor “Do Not Track” (DNT) requests.
12) Fair Information Practices
12.1 In the event of a data breach, we will notify affected individuals via email within seven business days.
12.2 We uphold the Individual Redress Principle, ensuring users can pursue legal action against non-compliant data processors.
13) CAN-SPAM Act Compliance
We follow CAN-SPAM regulations by ensuring:
No false/misleading subjects or email addresses
Clear identification of advertisements
Inclusion of our business address
Prompt handling of opt-out/unsubscribe requests
14) Children’s Privacy
We do not knowingly collect data from individuals under 18. If you believe a minor has provided us with personal data, please contact us for removal.
15) Privacy Policy Updates
We may revise this Privacy Policy periodically. Updates will be posted on this page, and significant changes will be communicated via email or website notifications. You are encouraged to review this policy periodically.
16) Customer Rights Information
You have the right to access, modify, or request the deletion of your personal data. For any privacy-related inquiries, please contact us.