Refund Policy
Our return policy allows you to initiate a return within 30 days of receiving your item.
To begin the return process, please reach out to us at support@firestorehomes.com.
Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Returns sent without prior approval will not be accepted.
For any inquiries regarding returns, feel free to contact us at support@firestorehomes.com.
Please note that we do not accept returns on sale items or gift cards.
Eligibility for Returns To qualify for a return, the item must be in its original condition—unworn or unused, with tags attached, and in its original packaging. You must also provide proof of purchase or a receipt.
Returns should be sent to the following address: 2726 NW 72nd Ave Miami, FL 33122
If your return is approved, we will send you a return shipping label along with instructions on how to proceed. Items returned without a prior request will not be accepted.
Damages and Issues Upon receiving your order, please inspect it carefully. If you find any defects, damages, or receive an incorrect item, contact us immediately so we can resolve the issue promptly.
Non-Returnable Items Some items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as personalized items or special orders), and personal care products (such as beauty items). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have any concerns about your specific item, please reach out to us.
Refund Process Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@firestorehomes.com.